Samsung Television Repair in Nairobi by Pro-Logic Technologies Limited 0723763173 – fast and accurate diagnosis

 

Samsung Television Repair in Nairobi by Pro-Logic Technologies Limited

Samsung televisions are among the most popular TVs in Kenya, offering cutting-edge technologies such as Crystal UHD, QLED, Neo QLED, OLED, Smart TV, and 8K displays. While these televisions are built to deliver outstanding picture quality and performance, they can develop faults over time due to power surges, ageing components, accidental damage, software issues, or normal wear.

At Pro-Logic Technologies Limited, we provide professional Samsung television repair services in Nairobi. Our technicians have extensive experience repairing Samsung LED, LCD, Smart TVs, UHD TVs, Crystal UHD, QLED, Neo QLED, OLED, and commercial display panels.

Our workshop is located at:

Pro-Logic Technologies Limited
Luthuli Avenue, Kangari Building, 3rd Floor, KA7
Phone: 0723763173

We repair Samsung televisions for residential customers, offices, hotels, schools, hospitals, restaurants, churches, conference facilities, retail stores, and other commercial establishments throughout Nairobi and across Kenya.

Samsung Television Models We Repair

Our technicians repair virtually every Samsung television series, including:

• Samsung LED TVs
• Samsung LCD TVs
• Samsung Plasma TVs
• Samsung Smart TVs
• Samsung Crystal UHD TVs
• Samsung UHD 4K TVs
• Samsung UHD 8K TVs
• Samsung QLED TVs
• Samsung Neo QLED TVs
• Samsung OLED TVs
• Samsung Lifestyle TVs
• Samsung The Frame TVs
• Samsung The Serif TVs
• Samsung The Sero TVs
• Samsung Curved TVs
• Samsung Hospitality TVs
• Samsung Commercial Digital Signage Displays

Whether your television is an entry-level model or a premium flagship display, our technicians have the expertise and equipment to diagnose and repair it.

Common Samsung Television Problems

Samsung televisions can develop a wide variety of faults. Some of the most common include:

• TV not powering on
• Black screen
• Sound but no picture
• Backlight failure
• Blue-tinted picture
• Vertical lines
• Horizontal lines
• Half screen display
• Flickering screen
• Cracked screen
• HDMI ports not working
• USB ports not detecting devices
• Smart Hub errors
• Wi-Fi connectivity problems
• Bluetooth pairing issues
• TV stuck on Samsung logo
• Continuous restarting
• No sound
• Distorted audio
• Remote control not responding
• Apps crashing
• Firmware update failure

Every television undergoes a complete diagnostic process before repairs begin to ensure the root cause of the fault is identified.

Samsung TV Backlight Repair

LED backlight failure is one of the most common issues affecting Samsung televisions. The LED strips gradually lose brightness over time, and individual LEDs may fail, causing the TV to shut down the backlight for protection.

Common symptoms include:

• TV has sound but no picture
• Screen flashes briefly then turns black
• Very dim picture visible with a flashlight
• Uneven brightness
• Blue or purple picture
• Bright spots on the screen
• Flickering backlight

At Pro-Logic Technologies Limited, we replace complete LED backlight strip sets rather than individual LEDs wherever practical. This provides uniform brightness, improves reliability, and reduces the likelihood of repeat failures.

Samsung TV Blue Screen Repair

A blue or purple picture is a common issue on ageing Samsung LED televisions. This is typically caused by worn-out LED backlight strips rather than a damaged LCD panel.

Symptoms include:

• White colours appearing blue
• Purple tint across the screen
• Poor colour accuracy
• Dull or washed-out images

Replacing the LED backlight strips restores accurate colour reproduction and normal brightness.

Samsung TV Power Supply Repair

The power supply board distributes the correct voltages to all sections of the television. When it develops faults, the TV may fail to start or behave unpredictably.

Common power supply faults include:

• Blown fuse
• Faulty capacitors
• Burnt resistors
• Failed MOSFETs
• Defective PWM controller
• Damaged transformers
• LED driver failure

Symptoms include:

• TV completely dead
• No standby light
• Clicking sounds
• Random shutdown
• Backlight not switching on
• TV powers on then immediately turns off

Our technicians use professional diagnostic equipment to test the power board and repair or replace defective components.

Samsung TV Motherboard Repair

The motherboard is responsible for controlling virtually every function of the television, including picture processing, sound, Smart TV features, HDMI communication, Wi-Fi, Bluetooth, and software operation.

Common motherboard faults include:

• TV stuck on Samsung logo
• Smart TV freezing
• No HDMI output
• No USB detection
• Apps crashing
• Continuous rebooting
• No sound
• Wi-Fi not working
• Bluetooth failure

We carry out component-level repairs where possible, including replacing voltage regulators, EEPROM chips, memory ICs, HDMI controllers, and other faulty electronic components.

Samsung TV T-Con Board Repair

The Timing Control (T-Con) board controls the transfer of image data from the main board to the LCD panel.

Symptoms of a faulty T-Con board include:

• White screen
• Half screen picture
• Vertical coloured lines
• Horizontal lines
• Flickering display
• Negative colours
• Distorted images
• No picture despite a working backlight

Before replacing the T-Con board, we test its power supply, ribbon cables, and communication signals to ensure an accurate diagnosis.

End of Part 1. Reply “Proceed” for Part 2, which will cover Samsung Smart TV software repair, QLED and Neo QLED repairs, HDMI faults, Wi-Fi issues, screen diagnostics, and more.

Samsung Smart TV Repair in Nairobi

Samsung Smart TVs combine high-quality displays with advanced software powered by the Tizen operating system. These televisions allow users to stream content, browse the internet, install applications, mirror mobile devices, and connect to smart home systems. When software or hardware faults occur, Smart TV functions may stop working correctly.

At Pro-Logic Technologies Limited, we diagnose and repair both hardware and software faults affecting Samsung Smart TVs.

Common Smart TV problems include:

• Smart Hub not loading
• TV freezing
• Slow response
• Apps crashing
• Netflix not opening
• YouTube not working
• Browser errors
• TV restarting repeatedly
• Software update failure
• Black screen after firmware update
• TV stuck on Samsung logo
• Smart features unavailable

Our services include:

• Firmware upgrades
• Software recovery
• Factory reset
• Operating system restoration
• Smart Hub repair
• App troubleshooting
• Performance optimisation

Samsung Tizen OS Repair

Samsung televisions use the Tizen Operating System, which manages Smart TV functions and communication between hardware components.

Software corruption may cause:

• Boot loops
• Slow performance
• Missing applications
• Login problems
• Voice assistant errors
• Network issues
• Settings not saving

Our technicians restore damaged firmware using professional programming tools and approved recovery procedures.

Samsung Crystal UHD Television Repair

Samsung Crystal UHD televisions are among the most widely used 4K televisions in Kenya.

Common faults include:

• No picture
• LED backlight failure
• Blue screen
• Main board failure
• HDMI problems
• Wi-Fi faults
• Power supply issues
• Flickering display
• Sound without picture

We perform comprehensive diagnostics before replacing any components.

Samsung QLED Television Repair

Samsung QLED televisions use Quantum Dot technology to produce brighter and more vibrant colours.

We repair faults affecting:

• QLED backlighting
• Power supply
• Main board
• T-Con board
• HDMI ports
• Audio circuits
• Smart TV functions
• Network connectivity

Typical symptoms include:

• Black screen
• Vertical lines
• Horizontal lines
• Flickering
• HDR problems
• Smart Hub errors
• No power

Samsung Neo QLED Television Repair

Neo QLED televisions use Mini LED technology with thousands of tiny LEDs for superior brightness and local dimming.

Common repair issues include:

• Mini LED backlight failure
• Local dimming faults
• Brightness inconsistencies
• Power supply faults
• Display artefacts
• Software problems
• HDMI 2.1 issues

Our technicians use specialised diagnostic procedures suitable for these premium televisions.

Samsung OLED Television Repair

Samsung OLED televisions deliver exceptional contrast and colour performance.

Common OLED-related faults include:

• No picture
• Burn-in assessment
• Display distortion
• Power failure
• Motherboard faults
• Software issues
• HDMI failures
• Audio problems

Because OLED televisions are premium products, accurate diagnosis is essential before recommending repairs.

Samsung HDMI Port Repair

Modern Samsung televisions include multiple HDMI ports for connecting:

• DSTV decoders
• Gaming consoles
• Blu-ray players
• Soundbars
• Streaming devices
• Computers

Common HDMI problems include:

• No signal
• Loose HDMI connector
• Damaged HDMI socket
• Flickering picture
• No audio
• Resolution errors
• HDMI handshake failures

We repair damaged HDMI connectors and diagnose faults affecting HDMI controller circuits.

Samsung USB Port Repair

USB ports allow connection of flash drives, hard drives, keyboards, and other accessories.

Common USB faults include:

• Device not detected
• No power output
• Loose connector
• Media playback failure
• Corrupted file reading

Our technicians inspect the USB circuitry and replace damaged connectors where necessary.

Samsung Wi-Fi Repair

Wireless connectivity is essential for Smart TV functions.

Common Wi-Fi issues include:

• TV cannot detect wireless networks
• Internet disconnects frequently
• Weak signal reception
• Streaming interruptions
• Firmware update failures
• Smart Hub connection errors

Possible causes include:

• Faulty Wi-Fi module
• Software corruption
• Antenna damage
• Main board failure

We diagnose both hardware and software problems affecting wireless communication.

Samsung Bluetooth Repair

Bluetooth allows Samsung televisions to connect with:

• Wireless speakers
• Headphones
• Soundbars
• Game controllers
• Keyboards

Common Bluetooth problems include:

• Pairing failure
• Device not detected
• Frequent disconnections
• Audio delay
• Bluetooth not turning on

Our technicians test the Bluetooth module, firmware, and communication circuits to restore stable performance.

Samsung Audio Repair

Samsung televisions incorporate advanced audio technologies, but faults can still develop.

Common audio problems include:

• No sound
• Distorted sound
• Crackling speakers
• Low volume
• Audio cutting in and out
• One speaker not working
• Delayed sound

Possible causes include:

• Speaker damage
• Audio amplifier IC failure
• Main board faults
• Software configuration errors
• Loose internal wiring

After repairs, we carry out comprehensive sound testing to ensure clear and balanced audio output.

Preventive Maintenance for Samsung Televisions

Routine servicing helps extend the life of your Samsung television.

Our maintenance services include:

• Internal dust cleaning
• Cooling system inspection
• Voltage testing
• Software updates
• HDMI and USB port inspection
• Wi-Fi and Bluetooth testing
• Picture quality assessment
• Audio performance testing
• General health check of internal components

Regular maintenance can reduce the risk of major failures and help maintain excellent picture and sound quality.

Samsung TV Screen Repair in Nairobi

The screen is the most valuable component of a Samsung television. Many customers believe that every display problem means the screen has failed, but this is not always true. Problems such as a black screen, flickering image, vertical lines, or distorted colours can also be caused by the backlight, T-Con board, motherboard, or ribbon cables.

At Pro-Logic Technologies Limited, we perform comprehensive diagnostics before recommending screen replacement, ensuring customers only pay for the repair that is actually needed.

Samsung TV Screen Fault Diagnosis

Our diagnostic process helps us accurately identify the cause of display issues.

We inspect and test:

• LCD panel condition
• LED backlight system
• T-Con board
• Main board
• Ribbon cables
• COF (Chip-on-Film) drivers
• Power supply voltages
• Display signal integrity

This systematic approach prevents unnecessary replacement of expensive components.

Samsung TV Vertical Line Repair

Vertical lines may appear in different colours and widths.

Common symptoms include:

• Single vertical line
• Multiple coloured lines
• Black vertical bands
• White lines
• Green or pink lines
• Flickering vertical stripes

Possible causes include:

• T-Con board failure
• COF driver faults
• Loose ribbon cables
• LCD panel damage
• Main board signal problems

Our technicians determine whether the issue can be repaired or if panel replacement is required.

Samsung TV Horizontal Line Repair

Horizontal lines can affect the entire screen or only part of the display.

Possible causes include:

• T-Con board malfunction
• Panel driver faults
• Ribbon cable issues
• LCD panel defects

Each television undergoes detailed testing to identify the exact source of the fault before repairs begin.

Samsung TV Half Screen Repair

Some Samsung televisions display only one half of the image.

Symptoms include:

• Left side black
• Right side black
• Top half missing
• Bottom half distorted
• Half the screen flickering

Potential causes include:

• T-Con board failure
• COF driver damage
• Ribbon cable faults
• LCD panel issues

Our technicians use specialised diagnostic equipment to isolate the problem and recommend the most cost-effective repair.

Samsung TV Flickering Screen Repair

Screen flickering can result from several different faults.

Possible causes include:

• Weak LED backlights
• Faulty LED driver
• Power supply instability
• Loose display connectors
• T-Con board failure
• Main board problems

After identifying the defective component, we carry out the necessary repair and verify stable picture performance.

Samsung TV No Picture but Sound Repair

One of the most common Samsung television faults is a black screen with normal audio.

Possible causes include:

• Failed LED backlight strips
• LED driver failure
• T-Con board faults
• Main board issues
• Display panel problems

We use professional diagnostic techniques, including flashlight testing and voltage measurements, to identify the exact cause before replacing any parts.

Samsung TV Remote Control Repair

Samsung televisions use standard infrared remotes as well as Smart Remotes with Bluetooth functionality.

Common remote-related problems include:

• Remote not responding
• Voice control failure
• Pairing errors
• Cursor not moving
• Buttons not working
• Intermittent operation

We determine whether the fault lies with the remote, Bluetooth receiver, infrared sensor, or television software.

Samsung One Connect Box Repair

Some premium Samsung models use a One Connect Box, which houses the HDMI ports, USB ports, power supply interfaces, and communication circuitry.

Common faults include:

• No signal from external devices
• HDMI failure
• Power problems
• Loose connectors
• Communication errors between the TV and the One Connect Box

Our technicians diagnose and repair both the One Connect Box and the television interface.

Samsung Voice Assistant Repair

Samsung Smart TVs support voice assistants such as:

• Bixby
• Amazon Alexa
• Google Assistant

Common issues include:

• Voice commands not recognised
• Microphone not responding
• Voice assistant unavailable
• Pairing problems
• Software errors

We test both hardware and software components to restore voice control functionality.

Samsung TV Display Calibration

After repairs such as backlight replacement or motherboard servicing, we perform display calibration to optimise picture quality.

Calibration includes:

• Brightness adjustment
• Contrast optimisation
• Colour balance correction
• Sharpness tuning
• HDR verification
• Uniformity inspection

This ensures the repaired television delivers the best possible viewing experience.

Samsung TV Sizes We Repair

We repair Samsung televisions in a wide range of sizes, including:

• 24-inch
• 32-inch
• 40-inch
• 43-inch
• 50-inch
• 55-inch
• 58-inch
• 60-inch
• 65-inch
• 70-inch
• 75-inch
• 82-inch
• 85-inch
• 98-inch

Whether your television is a compact bedroom TV or a large commercial display, our workshop is equipped to diagnose and repair it.

Genuine Replacement Parts and Quality Assurance

At Pro-Logic Technologies Limited, we use high-quality compatible replacement parts and follow strict quality control procedures. Every Samsung television is thoroughly tested before it is returned to the customer.

Our final testing includes:

• Picture quality verification
• Audio performance testing
• Smart TV functionality
• HDMI and USB port testing
• Wi-Fi and Bluetooth connectivity checks
• Extended operational testing
• Overall performance inspection

This ensures reliable operation and customer satisfaction after every repair.

Samsung Television Motherboard Repair

The motherboard, also known as the main board, is the brain of a Samsung television. It controls every major function, including picture processing, audio, Smart TV features, HDMI communication, Wi-Fi, Bluetooth, USB ports, and software operation. When the motherboard develops a fault, the television may exhibit multiple symptoms simultaneously.

At Pro-Logic Technologies Limited, we specialise in component-level motherboard repairs, helping customers avoid unnecessary replacement of expensive circuit boards whenever possible.

Common Samsung Motherboard Faults

• TV stuck on Samsung logo
• Continuous restarting
• No display
• No sound
• Smart Hub not opening
• HDMI ports not working
• USB ports not detecting devices
• Wi-Fi not functioning
• Bluetooth failure
• Remote control not responding
• Random shutdown
• Apps crashing
• Software corruption
• TV freezing during operation

Component-Level Motherboard Repair

Our technicians diagnose and repair individual electronic components on Samsung main boards.

We repair or replace:

• EEPROM ICs
• NAND Flash memory
• eMMC memory chips
• Voltage regulators
• DC-DC converters
• HDMI controller ICs
• Audio amplifier ICs
• MOSFETs
• Capacitors
• Diodes
• Resistors
• Oscillators
• Power management ICs
• Connectors

Using advanced soldering and diagnostic equipment, we restore many motherboards that might otherwise be replaced.

Samsung EEPROM Programming

EEPROM memory stores important television configuration data.

Symptoms of EEPROM corruption include:

• TV stuck in standby
• Settings not saving
• Startup failures
• Boot loops
• Incorrect model information
• Firmware errors

We use specialised programmers to read, verify, erase, and program EEPROM chips with the correct firmware when necessary.

Samsung Firmware Recovery

Firmware problems can prevent a Samsung television from operating normally.

Common symptoms include:

• TV stuck on boot logo
• Smart TV not loading
• Failed software updates
• Apps missing
• Freezing
• Random restarting
• Network connection problems

Our firmware services include:

• Firmware installation
• Firmware recovery
• Software restoration
• Factory software reset
• Operating system optimisation

Samsung Television Power Surge Repair

Electrical power fluctuations are a major cause of television damage in Kenya.

Power surges may damage:

• Power supply board
• Motherboard
• HDMI controller
• Audio circuits
• Wi-Fi module
• LED driver
• Standby power section

Common symptoms include:

• TV completely dead
• No standby light
• Burning smell
• Clicking noises
• Blown fuse
• No picture

Our technicians identify damaged components and restore the television safely.

Samsung LED Driver Repair

The LED driver supplies controlled current to the LED backlight strips.

Faults may cause:

• Black screen
• Flashing picture
• Flickering brightness
• TV switching off after startup
• Uneven illumination

We test:

• LED driver voltage
• Current regulation
• PWM dimming signals
• Protection circuits

Repairs are completed only after confirming the LED strips themselves are functioning correctly.

Samsung Television Cooling System Inspection

Heat is one of the leading causes of electronic failure.

During servicing we inspect:

• Internal cooling paths
• Heat sinks
• Thermal pads
• Dust accumulation
• Ventilation openings
• Signs of overheating on circuit boards

Proper cleaning improves cooling efficiency and helps extend the lifespan of electronic components.

Samsung Television Insurance Assessment

If your television has been damaged by electrical faults, accidental damage, or other insured events, we can provide a professional technical assessment.

Our reports may include:

• Fault diagnosis
• Components affected
• Recommended repairs
• Estimated repair costs

These assessments can assist customers with insurance claim documentation.

Preventive Maintenance for Samsung Televisions

Regular maintenance helps maximise the lifespan and reliability of your television.

We recommend:

• Using a quality surge protector
• Avoiding overloaded extension cables
• Ensuring proper ventilation
• Keeping the television free from excessive dust
• Updating Smart TV software regularly
• Cleaning HDMI and USB ports periodically
• Switching off the TV during severe electrical storms when practical

Preventive servicing can reduce the risk of unexpected failures and maintain optimal picture and sound performance.

Samsung Television Models Commonly Repaired

Our technicians frequently repair:

• Samsung AU Series
• Samsung BU Series
• Samsung CU Series
• Samsung DU Series
• Samsung Crystal UHD Series
• Samsung Q60 Series
• Samsung Q70 Series
• Samsung Q80 Series
• Samsung Q90 Series
• Samsung QN85 Neo QLED
• Samsung QN90 Neo QLED
• Samsung S90 OLED
• Samsung S95 OLED
• Samsung The Frame
• Samsung The Serif
• Samsung The Sero

We continue to support both older and newer Samsung television models.

Why Choose Pro-Logic Technologies Limited?

Customers choose Pro-Logic Technologies Limited because we provide:

• Experienced television repair technicians
• Advanced diagnostic equipment
• Component-level electronic repairs
• High-quality replacement parts
• Thorough testing before delivery
• Honest fault diagnosis
• Fast turnaround where parts are available
• Repairs for both residential and commercial televisions

Our goal is to restore your Samsung television to reliable working condition while providing excellent customer service.

Samsung Television Backlight Replacement

LED backlight failure is one of the most common problems affecting Samsung televisions. The LED strips operate for thousands of hours, but with age they gradually lose brightness and individual LEDs begin to fail. Once one or more LEDs become faulty, the television may activate its protection circuit and switch off the backlight to prevent further damage.

At Pro-Logic Technologies Limited, we carry out professional LED backlight replacement using high-quality compatible LED strip sets. Before replacing the LEDs, our technicians verify that the problem is not caused by the power supply, LED driver, motherboard, or T-Con board.

Signs That Your Samsung TV Needs Backlight Replacement

• Sound is present but there is no picture
• The Samsung logo appears briefly and then disappears
• The screen is completely black but the standby light is on
• A faint picture is visible when a flashlight is pointed at the screen
• Uneven brightness across the display
• Bright or dark patches on the screen
• Flickering backlight
• Blue or purple picture
• TV turns on for a few seconds and then the display goes black

Our Backlight Replacement Procedure

To ensure a professional repair, we follow these steps:

• Complete electronic diagnosis
• Safe disassembly of the television
• Removal of the LCD panel
• Inspection of diffuser sheets and reflectors
• Testing of every LED strip
• Replacement of the complete LED strip set
• Cleaning of internal optical layers
• Reassembly with anti-static handling procedures
• Brightness calibration
• Extended performance testing

Replacing the complete set of LED strips provides more even illumination and improves long-term reliability.

Samsung Television Blue Picture Repair

A blue or purple tint is a common problem on ageing Samsung LED televisions. Many customers mistakenly believe that the LCD panel is faulty, but in most cases the issue is caused by deteriorated LED backlights.

As the phosphor coating inside the white LEDs wears out, excessive blue light passes through the LCD panel, resulting in poor colour accuracy.

Symptoms include:

• Blue screen
• Purple picture
• Whites appearing blue
• Washed-out colours
• Poor colour reproduction

Replacing the LED backlight strips restores the television’s original colour performance.

Samsung Television No Power Repair

If your Samsung television does not power on, several components may be responsible.

Possible causes include:

• Faulty power supply board
• Blown AC fuse
• Failed standby circuit
• Burnt MOSFETs
• Damaged bridge rectifier
• Faulty PWM controller
• Defective motherboard
• Power surge damage

Our diagnostic process includes:

• AC input testing
• Standby voltage measurement
• Short-circuit testing
• Main power rail analysis
• Thermal inspection
• Component-level testing

Only after identifying the exact fault do we proceed with repairs.

Samsung Television Boot Loop Repair

A television that continuously restarts without completing the startup process usually has a software or motherboard fault.

Common symptoms include:

• Samsung logo appearing repeatedly
• TV switching on and off
• Smart Hub never loading
• Freezing during startup
• Random restarts

Possible causes include:

• Corrupted firmware
• Faulty NAND Flash memory
• eMMC failure
• Voltage regulator faults
• Motherboard defects
• Power supply instability

We use specialised diagnostic and programming tools to repair firmware corruption and restore stable operation where possible.

Samsung Smart Hub Repair

Smart Hub is the central platform for Samsung Smart TVs. When it develops problems, streaming services and applications may stop working.

Common Smart Hub issues include:

• Smart Hub not opening
• Apps missing
• Apps crashing
• Login errors
• Internet connection failures
• Streaming interruptions
• Software update errors

Our technicians diagnose both hardware and software causes to restore full Smart TV functionality.

Samsung HDR and Picture Optimisation Repair

Samsung televisions support advanced picture technologies such as:

• HDR10
• HDR10+
• HLG
• Dynamic Crystal Colour
• Quantum HDR

Customers may experience:

• HDR not activating
• Incorrect brightness
• Washed-out colours
• Colour banding
• Poor contrast

We verify firmware settings, HDMI compatibility, and internal processing circuits to ensure these features operate correctly.

Samsung Gaming Feature Repair

Many Samsung televisions are designed for gaming with features such as:

• HDMI 2.1
• Auto Low Latency Mode (ALLM)
• Variable Refresh Rate (VRR)
• Game Mode
• Motion acceleration

Gaming-related problems include:

• No signal from gaming consoles
• Flickering during gameplay
• High input lag
• Audio delays
• Incorrect refresh rates
• HDMI handshake failures

We diagnose both hardware and software issues affecting gaming performance.

Samsung Television Preventive Maintenance

Routine servicing helps improve reliability and prolong the life of your television.

Our preventive maintenance includes:

• Internal dust removal
• Inspection of power supply components
• Cooling system cleaning
• LED backlight health assessment
• Firmware updates
• HDMI and USB testing
• Wi-Fi and Bluetooth testing
• Display calibration
• Audio system testing

Preventive maintenance can reduce the likelihood of unexpected breakdowns and maintain excellent picture quality.

Other Television Brands We Repair

In addition to Samsung televisions, Pro-Logic Technologies Limited also repairs:

• LG
• Sony
• TCL
• Hisense
• Skyworth
• Vision Plus
• Vitron
• Panasonic
• Philips
• Sharp
• Toshiba
• Xiaomi
• Haier
• Syinix
• Nobel
• Bruhm
• Changhong
• Beko
• JVC

We repair LED, LCD, OLED, QLED, Neo QLED, Mini LED, Google TV, Android TV, UHD, and commercial display systems.

Frequently Asked Questions (FAQ)

How much does Samsung television repair cost in Nairobi?

The repair cost depends on the fault, the television model, the screen size, and whether replacement parts are required. After diagnosing the television, we provide a clear quotation before any repair work begins.

Is it worth repairing a Samsung TV?

Yes. In many cases, repairing a Samsung television is more cost-effective than replacing it, especially for faults involving the power supply, LED backlight, motherboard, T-Con board, HDMI ports, or software. Premium models such as QLED, Neo QLED, Crystal UHD, and OLED televisions are particularly worth repairing because of their higher replacement cost.

Why does my Samsung TV have sound but no picture?

This is one of the most common faults and is usually caused by:

• Failed LED backlight strips
• LED driver failure
• Power supply faults
• T-Con board problems
• Motherboard faults

Our technicians perform detailed testing to determine the exact cause before replacing any components.

Why is my Samsung TV showing a blue or purple picture?

A blue or purple tint is typically caused by worn-out LED backlight strips. Replacing the complete LED strip set restores accurate colour reproduction and normal picture quality.

Why does my Samsung TV keep restarting?

Possible causes include:

• Corrupted firmware
• Main board failure
• NAND Flash memory faults
• eMMC memory failure
• Power supply instability
• Overheating

A professional diagnosis helps identify the root cause and determine the appropriate repair.

Can a cracked Samsung TV screen be repaired?

A physically cracked LCD or OLED panel usually requires complete panel replacement. However, many display issues that appear similar to a cracked screen may actually be caused by a faulty T-Con board, ribbon cable, or backlight system. We always confirm the exact fault before recommending replacement.

Why are there vertical or horizontal lines on my Samsung TV?

Display lines can result from:

• T-Con board faults
• COF (Chip-on-Film) driver problems
• Ribbon cable issues
• LCD panel damage
• Main board faults

Our technicians use specialised diagnostic equipment to determine whether the issue is repairable.

My Samsung Smart TV is slow. Can it be fixed?

Yes. Slow performance may be caused by:

• Outdated firmware
• Software corruption
• Full internal memory
• Faulty motherboard
• Background application errors

Firmware updates, software recovery, or motherboard repairs often restore normal performance.

Maintenance Tips for Samsung Televisions

Proper maintenance helps maximise the lifespan of your Samsung television.

We recommend:

• Use a quality surge protector or voltage stabiliser.
• Keep ventilation openings free from dust.
• Avoid placing the television near heat sources.
• Clean the screen with a soft microfiber cloth.
• Keep firmware up to date.
• Avoid exposing the television to moisture or direct sunlight.
• Reduce screen brightness from maximum settings when possible to extend LED backlight life.
• Switch off the television during prolonged periods of non-use.

Regular servicing helps detect developing faults before they become major repairs.

Our Samsung Television Repair Process

Every Samsung television received at Pro-Logic Technologies Limited follows a structured repair procedure:

1. Initial Inspection

We record the reported fault and inspect the television for physical damage, signs of overheating, liquid ingress, and electrical damage.

2. Advanced Diagnostics

Our technicians test:

• Power supply board
• Motherboard
• T-Con board
• LED backlight system
• Display panel
• HDMI ports
• USB ports
• Wi-Fi module
• Bluetooth module
• Audio circuits

3. Fault Identification

Once the exact cause of the problem is identified, we explain the findings and provide a repair quotation.

4. Professional Repair

Repairs may include:

• Power supply repair
• Motherboard repair
• Component-level PCB repair
• EEPROM programming
• Firmware recovery
• LED backlight replacement
• HDMI port replacement
• Audio circuit repair
• Wi-Fi module replacement
• Bluetooth repair

5. Quality Testing

Before returning the television, we perform comprehensive testing to verify:

• Picture quality
• Colour accuracy
• Brightness uniformity
• Audio quality
• Smart TV functions
• HDMI operation
• USB functionality
• Wi-Fi connectivity
• Bluetooth performance
• Remote control response

Only televisions that pass all quality checks are released to customers.

Areas We Serve in Nairobi

We provide Samsung television repair services throughout Nairobi, including:

• Nairobi CBD
• Westlands
• Parklands
• Upper Hill
• Kilimani
• Kileleshwa
• Lavington
• Karen
• Lang’ata
• South B
• South C
• Embakasi
• Donholm
• Umoja
• Buruburu
• Kayole
• Komarock
• Utawala
• Ruai
• Kasarani
• Roysambu
• Zimmerman
• Thome
• Ruaraka
• Pangani
• Ngara
• Eastleigh
• Gigiri
• Runda
• Muthaiga
• Kitisuru
• Spring Valley
• Kangemi
• Mountain View
• Uthiru
• Dagoretti
• Kawangware
• Gikambura
• Kikuyu
• Kinoo
• Ruaka
• Syokimau
• Mlolongo

We also accept televisions from customers across Kenya through courier services.

Contact Pro-Logic Technologies Limited

For reliable Samsung television repair in Nairobi, visit our fully equipped workshop:

Pro-Logic Technologies Limited
Luthuli Avenue, Kangari Building, 3rd Floor, KA7
Phone: 0723763173

We repair Samsung LED TVs, LCD TVs, Smart TVs, Crystal UHD TVs, QLED TVs, Neo QLED TVs, OLED TVs, 4K and 8K televisions, providing professional diagnosis, high-quality repairs, and comprehensive testing.

Whether your Samsung television has a black screen, no power, sound but no picture, backlight failure, motherboard fault, T-Con issue, HDMI problem, Smart TV software error, Wi-Fi failure, Bluetooth issue, or audio malfunction, our experienced technicians are ready to restore it to optimal working condition.