Performing a Network Connection Reset on a TCL Roku TV clears all saved Wi‑Fi networks, passwords, and related network settings so you can start fresh and re‑connect to the internet. This is especially useful when you see repeated errors like Error 014 or the TV fails to recognize your Wi‑Fi even though other devices work. The reset will erase both wired and wireless profiles, so you will need to reconnect to Wi‑Fi or Ethernet afterward.
Step 1: Open Settings on the TCL Roku TV
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Press the Home button on your TCL Roku remote.
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Scroll down and select Settings (the gear icon) at the bottom of the menu.
This opens the main TV‑configuration menu where network and system options live.
Step 2: Go to System → Advanced System Settings
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In the Settings menu, select System (this is usually one option above Network).
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Scroll down inside System and choose Advanced system settings.
Depending on your TCL model and Roku‑TV software version, the wording may slightly differ, but the menu structure is similar across 3‑, 4‑, 5‑, and 6‑Series sets.
Step 3: Select Network Connection Reset
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Inside Advanced system settings, look for the option Network connection reset or Reset network connection and highlight it.
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Press OK and then confirm with Reset connection or Yes when prompted; the TV will erase all saved Wi‑Fi SSIDs and network settings, including both Wi‑Fi and Ethernet profiles.
The TV will then restart or reload the network stack automatically. After this, the previous Wi‑Fi network will no longer appear in the list.
Step 4: Re‑connect to your network
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After the reset, go back to Settings → Network → Set up connection.
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Choose Wireless (or Wired if you are using Ethernet), then:
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Select your Wi‑Fi network by name.
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Re‑type the Wi‑Fi password carefully and press Connect.
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If the internet is working and the TV obtains an IP address, the network connection reset has succeeded. If the TV shows a code like Error 014 again, check your router signal, router‑side security (MAC filtering), or Wi‑Fi band choice (2.4 GHz vs 5 GHz).
What the reset does and what to expect
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Clears all saved networks: You must re‑enter Wi‑Fi details; no networks or passwords will remain.
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Does not delete apps or accounts: Streaming apps and Roku accounts stay; only network configuration is wiped.
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Does not equal factory reset: If network issues persist after a network connection reset, the next step would be a factory reset (via Settings → System → Advanced system settings → Factory reset), which erases the entire TV configuration and brings it back to first‑time‑setup state.
For TCL Roku TV owners in Nairobi or other locations, a Network Connection Reset is the ideal middle‑ground fix: stronger than a simple router restart, but less disruptive than a full factory reset, and very effective for recurring Wi‑Fi and Error 014‑type issues.