CarlCare Service Limited stands as the official after-sales service provider for several leading mobile phone brands in Kenya, including Infinix, Tecno, and itel. With multiple service centers strategically located across Nairobi, CarlCare offers comprehensive repair services, warranty support, and technical assistance for smartphone users throughout the capital city.
Main CarlCare Service Centers in Nairobi
CarlCare Sarit Centre
Located in Westlands, the Sarit Centre branch serves as one of the most accessible CarlCare locations in Nairobi. This service center handles repairs, software updates, screen replacements, and warranty claims for all supported brands. The Westlands location is particularly convenient for residents and workers in the area, offering walk-in service during business hours.
CarlCare Moi Avenue
Positioned along Moi Avenue in Nairobi’s Central Business District, this service center caters to the downtown business community and shoppers. The central location makes it easily accessible via public transport, serving customers who work or shop in the CBD. This branch handles the full range of CarlCare services including hardware repairs, battery replacements, and software troubleshooting.
CarlCare Thika Road Mall
Serving residents along the Thika Road corridor and surrounding estates, the Thika Road Mall branch provides convenient access for customers in Kasarani, Roysambu, and neighboring areas. This location offers comprehensive repair services and maintains a well-stocked parts inventory ensuring faster turnaround times for common repairs.
CarlCare Prestige Plaza
Located in Ngong Road, the Prestige Plaza service center serves customers from Karen, Kilimani, Lavington, and surrounding neighborhoods. This branch maintains the same service standards as other CarlCare locations, handling everything from minor repairs to major component replacements.
Services Offered
CarlCare service centers provide comprehensive support for Infinix, Tecno, and itel smartphones. Services include screen repairs and replacements for cracked or damaged displays, battery replacements for devices with degraded battery performance, and charging port repairs for phones experiencing charging issues. Software services encompass operating system updates, software troubleshooting, and virus removal.
Water damage treatment helps recover phones exposed to moisture, while hardware component replacements address issues with cameras, speakers, microphones, and other internal parts. Warranty services handle claims for devices still under manufacturer warranty, providing free repairs or replacements for qualifying issues.
Contact Information
Customers can reach CarlCare through multiple channels. The customer service hotline 0709 929 000 operates during business hours, providing information about service centers, repair status, and general inquiries. The email address customercare.kenya@carlcare.com handles written inquiries and service requests.
CarlCare’s website www.carlcare.com offers additional resources including service center locations, operating hours, and online appointment booking. The website also provides troubleshooting guides and frequently asked questions helping customers resolve simple issues independently.
Service Process and Expectations
When visiting a CarlCare service center, customers should bring their device, proof of purchase if claiming warranty, and any relevant accessories. Service technicians perform initial diagnostics determining the nature of problems and providing repair estimates including costs for out-of-warranty repairs.
Repair timeframes vary depending on issue complexity and parts availability. Simple repairs like screen replacements may be completed within hours, while complex hardware issues requiring specific parts might take several days. CarlCare provides tracking systems allowing customers to check repair status.
Tips for CarlCare Customers
Before visiting service centers, customers should back up important data as repairs may require device resets. Removing screen protectors and phone cases facilitates technician assessments. Bringing proof of purchase expedites warranty claims and helps verify device authenticity.
For faster service, consider visiting service centers during off-peak hours, typically mid-morning on weekdays. Weekend visits often experience higher customer volumes resulting in longer wait times.
CarlCare’s presence across Nairobi ensures Infinix, Tecno, and itel users have accessible, professional repair services when needed. With trained technicians, genuine parts, and comprehensive service offerings, CarlCare maintains its position as the trusted after-sales service provider for these popular smartphone brands in Kenya.