Sony TV Error Codes: Complete Guide to All Error Codes, Reasons and Fixes
Network & Smart Features Codes
These numeric error codes appear on-screen when Sony smart TVs encounter problems connecting to the internet, streaming services, or Sony’s own servers. They are common on all Sony smart TV platforms.
- 1106 — Cannot Connect to Internet
What It Means
Error 1106 indicates that the TV cannot establish a connection to the internet. The TV has connected to the local network (router) successfully, or may have failed at even that step, but internet access beyond the router is unavailable.
Common Reasons
An outage at the internet service provider (ISP) level is a common cause that has nothing to do with the TV itself. Incorrect DNS settings, a router that has not renewed its IP lease, or a firewall rule blocking the TV’s traffic can also produce this error. If the TV is on Wi-Fi, a weak signal may be causing intermittent connectivity failures.
How to Fix It
Check internet connectivity on another device (phone, laptop) on the same network. If other devices also lack internet access, the problem is with the router or ISP — restart the router. If other devices are working, restart the TV and router. Navigate to the TV’s network diagnostics tool (Settings > Network > Network Status) and run a connection test to identify at which stage the connection is failing. Manually set the DNS to a public server (such as 8.8.8.8 for Google DNS) as a test.
- 2200 — Playback / Server Communication Failed
What It Means
Error 2200 appears when the TV is attempting to access internet content or a streaming service and the communication with the server fails. This can occur when launching a streaming app, loading the TV’s home screen content, or attempting to play media.
Common Reasons
A temporary outage at the streaming service’s servers, ISP throttling or blocking of specific content servers, or an unstable internet connection with insufficient bandwidth for streaming are the most common causes. Outdated cookies or cached credentials in the TV’s browser or app can also interfere with server communication.
How to Fix It
Wait a few minutes and try again — transient server outages resolve on their own. Check the status of the specific streaming service using a phone or computer to confirm whether the service itself is experiencing problems. If the service is operating normally, restart the TV and router. If the error is persistent, navigate to the TV’s browser settings or the specific app’s settings and clear cookies and cached data. A firmware update may also resolve server communication compatibility issues.
- 4005 — Software Update Failed
What It Means
Error 4005 indicates that an over-the-air (OTA) or network-based firmware update has failed to complete successfully. The TV attempted to download and install updated software but encountered a problem during the process.
Common Reasons
An unstable or slow internet connection that drops during the download is a frequent cause. Insufficient internal storage space on the TV can prevent the update file from being written. Sony’s update servers may occasionally be under high load or experiencing temporary problems. An interrupted update — such as one where the TV loses power mid-installation — will also trigger this error.
How to Fix It
Retry the update after restarting the TV and ensuring a stable internet connection. Check the TV’s storage space under Settings > Device Preferences > Storage and free up space if needed. If the network update continues to fail, download the firmware manually from Sony’s official support website onto a USB drive and install it via the USB update option in the TV’s settings. This method bypasses any network-related issues entirely.
- 7016 — Google Sync Error
What It Means
Error 7016 indicates that the TV has encountered a problem synchronising data with Google’s servers. On Android TV and Google TV platforms, the Google account is central to app purchases, preferences, and personalisation, and sync errors disrupt these functions.
Common Reasons
An expired or invalidated Google account session — which can happen if the account password was changed on another device — is a common cause. Google’s sync servers may occasionally reject connections from devices with outdated certificates or system software. Network restrictions that block Google’s sync endpoints will also produce this error.
How to Fix It
Sign out of the Google account on the TV (Settings > Accounts & Sign-in) and sign back in. This refreshes the authentication token and typically resolves sync errors. Ensure the TV’s firmware and Google Play Services are both up to date. Check that the system time and date are correct, as time mismatches cause authentication failures. If the error persists after re-signing in, a factory reset followed by fresh account setup is the most reliable remedy.
- 80001 — DNS Configuration Error
What It Means
Error 80001 indicates a DNS (Domain Name System) configuration fault. DNS is the system that translates human-readable web addresses (such as www.sony.com) into the numerical IP addresses that devices use to communicate. Without working DNS, the TV cannot locate or connect to any internet service.
Common Reasons
An incorrectly configured DNS address in the TV’s network settings — often the result of a manual network setup gone wrong — is the most common cause. A router that is not forwarding DNS queries correctly, or an ISP that is experiencing DNS server problems, will also trigger this error. Some corporate or hotel networks restrict DNS to specific servers that the TV is not configured to use.
How to Fix It
Navigate to Settings > Network > IP Settings and switch from Manual to Automatic (DHCP) to allow the router to assign DNS settings automatically. If automatic settings do not resolve the error, manually set the DNS address to a reliable public DNS server such as 8.8.8.8 (Google) or 1.1.1.1 (Cloudflare). Restart the TV after making changes. If the issue is network-wide, restart the router and check its DNS configuration.