TCL TVs Error 013
Error 013 on a TCL Roku TV is another Ethernet-related connectivity error. While Error 012 typically indicates a physical cable or port fault, Error 013 points more to a problem with the router’s ability to communicate with the TV over the wired connection — suggesting the fault may be on the router side rather than the cable or TV port.
What Error 013 Means
Error 013 means the TV has a wired connection established at the physical level but is unable to communicate successfully with the router or beyond. The router may not be responding to the TV’s connection requests, may not be assigning an IP address, or the router itself may not have internet access.
Common Causes of Error 013
- Router not working properly — The router is powered on but not functioning correctly, failing to assign IP addresses or route traffic.
- Router DHCP pool exhausted — If many devices are connected to the router, it may have run out of IP addresses to assign.
- ISP connection issue — The router is functioning but cannot reach the ISP, meaning no device — wired or wireless — has internet access.
- Ethernet cable seated on router side — The cable connection at the router end is loose despite appearing connected.
- Router firmware issue — Outdated or corrupted router firmware can cause wired connections to be unstable.
How to Fix Error 013
Step 1: Check whether other devices connected to the same router (wired or wireless) have internet access. If nothing connects, the problem is the router or ISP.
Step 2: Restart the router and modem. Unplug for 60 seconds, reconnect the modem first, wait for it to stabilise, then reconnect the router.
Step 3: Reseat the Ethernet cable firmly at the router end, trying a different LAN port on the router.
Step 4: Restart the TCL TV after the router has fully rebooted.
Step 5: If the router is functioning correctly for other devices but Error 013 persists on the TV, try a different Ethernet cable and initiate a fresh wired connection setup on the TV via Settings → Network → Wired.
Step 6: Contact your ISP if the router itself cannot connect to the internet.