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Expert Diagnostics: Quick identification of hardware and software faults in all SmartTV brands.
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Same-Day Service: Many repairs completed within hours for minimal downtime.
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Genuine Parts: OEM components ensure reliability and warranty compatibility.
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Affordable Rates: Competitive pricing with transparent quotes upfront.
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On-Site Options: Home or office visits available across Nairobi.
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Prologic-Technologies: Trusted leaders at Luthuli Avenue for over a decade.
Luthuli Avenue stands as Nairobi’s electronics repair epicenter, buzzing with skilled technicians and spare parts vendors. Prologic-Technologies leads here, specializing in SmartTV repair. Modern SmartTVs pack Android OS, Wi-Fi modules, and 4K panels, making them prone to glitches from power surges or app crashes. Their team tackles these daily, restoring crystal-clear streaming and smart features.
Common issues include screens going black, remotes failing to pair, or Netflix apps freezing. Prologic starts with power-on tests, using multimeters to check voltages. Software resets clear cache bloat; firmware updates fix connectivity drops.
Diagnostic Process
Technicians plug TVs into diagnostic rigs mimicking home setups. Signal generators test HDMI ports; oscilloscopes probe LED backlights. Board-level inspection reveals capacitor bulges or burnt ICs.
Customer interviews pinpoint when problems began—post-thunderstorm blackouts often fry power supplies. Luthuli’s proximity to part suppliers speeds sourcing, unlike remote areas.
Repair Services Offered
Screen Replacement: Cracked OLED or QLED panels swapped with precision tools. Dust-free cleanrooms prevent particle damage during lamination.
Mainboard Reflow: Overheating warps solder joints; infrared stations reflow chips without full replacement.
T-Con Board Fixes: Vertical lines or color distortion trace to timing controllers, repaired or swapped affordably.
Power Supply Overhaul: Voltage regulators rebuilt with high-grade capacitors for surge protection.
Smart Features Revival: Rooted Android reinstalls bypass bloatware; custom ROMs enhance performance on older models like Samsung QLEDs or LG webOS.
Audio Upgrades: Faulty speakers or soundbar sync issues resolved with impedance-matched replacements.
Prologic handles brands from Sony Bravia to Hisense ULED, including TCL Roku TVs popular in Kenya.
Why Luthuli Avenue?
This avenue offers one-stop solutions—diagnostics upstairs, parts downstairs. Prologic’s walk-in shop at prime Luthuli spot cuts travel for Eastlands residents. Nairobi’s erratic power demands rugged repairs; their techs add stabilizers during service.
Mobile units with generators serve Karen or Westlands, carrying inventory for instant fixes. Warranties span 3-12 months, covering labor and parts.
| Service Type | Description | Estimated Cost (KES) | Turnaround Time |
|---|---|---|---|
| Screen Diagnostics | Fault isolation, no parts | 500 – 1,000 | 30-60 mins |
| LED Backlight Repair | Strip replacement | 8,000 – 15,000 | 2-4 hours |
| Mainboard Repair | Chip-level fixes | 5,000 – 12,000 | Same day |
| Full Panel Replacement (43″) | LCD/OLED swap | 25,000 – 45,000 | 1-2 days |
| Power Supply Refurb | Full rebuild | 4,000 – 8,000 | 2 hours |
| Software Reset & Update | OS optimization | 2,000 – 4,000 | 1 hour |
| Comprehensive Overhaul | Multi-issue service | 15,000 – 30,000 (avg) | 1 day |
Prices vary by model size and damage extent. Free quotes on-site.
Tools and Technology
Prologic equips with JTAG debuggers for locked bootloaders and UV rework stations for BGA chips. Thermal cameras spot hot spots pre-failure. ESD-safe benches protect sensitive boards.
Training keeps staff current on 2026 models like Samsung’s Neo QLED or TCL’s QD-Mini LED.
Maintenance Tips
Unplug during storms; use surge protectors. Update apps monthly to patch vulnerabilities. Clean vents yearly to prevent overheating. Wall-mount securely to avoid falls.
Position away from direct sun to curb panel burn-in. Pair with UPS for blackout-proof streaming.
Customer Success Stories
A Westlands hotel chain revived 50 LG hospitality TVs post-flood, saving bulk replacement costs. Kiambu family’s 65″ Sony returned with AI upscaling intact after lightning strike.
Prologic’s 98% satisfaction rate stems from honest diagnostics—no unnecessary upsells.